In order to do success in business and life you have to master some skills. And people need to have the combination of two main skills — hard and soft skills.
Soft skills can be broadly defined as life skills and they are all teachable, yet they can sometimes be overlooked by formal training programs.
Below, is a look at five soft skills that are considered most critical for business and life success.
In simple terms, good communication is the ability to get your ideas across effectively. It includes spoken, written and digital communication channels and is essential for business and life success, as business man you need to engage with customers in various situations. For business people, the most important aspects of communication are to be clear, concise, purposeful and engaging, especially in face-to-face situations.
Decision Making is one of the most important soft skills for business professionals to have and is often a priority when it comes to sales executive training, in particular. It refers to the ability to understand situations and take decisive action at the right times. Someone with good decision making skills will make sure they have the necessary information, consider possible options and then use their judgment to take the right action.
Businesses are increasingly moving away from single sales agents and towards a more team-orientated model, which means it is crucial for a salesperson to be able to work cohesive with others. A person with good teamwork abilities will be able to both give and receive instructions, offer support to other team members and ask for help when it is needed. Generally, teamwork also relies upon ideas of mutual respect and trust.
The move towards a team-based model, combined with the unpredictable nature of customer-facing roles, means that you need to have flexibility to succeed. As such, flexibility can be described as the ability to break from the norm. It is important for salespeople, because there may be situations where they need to assume different responsibilities, play different roles, fill in for other team members or work different shift patterns.
Empathy can be summed up as the ability to put yourself in someone else’s shoes and relate to the way they feel. In sales, this is sometimes called having a high empathy quotient and it can involve predicting reactions and responses in advance. Empathy is paramount for a salesperson, as sales is a customer-driven industry, which relies upon understanding what customers want, need and expect, and then providing it for them.